job role
At Team INTERVAL the role of the CRA is to work with Operations Department in order to assist with the needs of clients. The CRA should provide response and feedback to customer concerns as well as address their problems. The CRA is responsible for a wide range activity that influences the entire service quality of INTERVAL
skills required
- Review and evaluation of Assessment reports
- Communicating with parents and confirming the status of admissions
- Trainer’s search and allocation
- Calculation and collection of Admission fees and tuition fees
- Addressing issues of trainers and parents
- Ensure proper calculation and timely payment of trainer’s fees
- Reporting day-to-day activities to CRM
- Attendance tracking and updating
- Proper monitoring of trainers.
- Ensuring that trainers as well as parents are complying with terms and conditions of interval.
- Trainers’ evaluation and analysis of training needs.
- Proper management of students and trainer’s data.
Qualifications
- Bachelors degree in any stream from a recognized university.
- Relevant work experience: 0-2 years as Customer relationship Executive.
- Proficient with computer spreadsheets and Microsoft office products.
- Able to remain calm in frustrating situations.
- Superior customer service skills.
- Ability to resolve problems related to business and everyday situations.
- Desire to enhance the customer experience.
- Strong communication, language and writing skills.
- Attractive salary and Free accommodation.